Helpdesk Satisfaction Survey

Thank you for using Orchid Suites.  Please take a moment to fill out the following survey to tell us how the help desk handled your support request.
* First Name Middle * Last
Organization
Title
Was your issue/question resolved in a timely fashion?
Yes
No
Somewhat
Have you attended one of our free instructor lead online trainings?
Do you view our on demand video training tutorials for answers before creating a helpdesk ticket?
  Never      Rarely      Sometimes      Often      Always   
Do you find the on demand video tutorials helpful?
  Never      Rarely      Sometimes      Often      Always   
Do you search the knowledgebase articles for answers before creating a helpdesk ticket?
  Never      Rarely      Sometimes      Often      Always   

Do you find the knoweledgebase articles helpful?
  Never      Rarely      Sometimes      Often      Always   
Please rate the Help Desk's agent handling and professionalism.
Excellent
Good
Average
Poor
Unacceptable
Please rate the support agent's technical ability.
Excellent
Good
Average
Poor
Unacceptable
How do you rate your satisfaction with our support group overall?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Please tell us how we can improve your support experience.